Our published books

Leadership and Customer Experience Books

4. Resilience for Customer Facing Front-Liners - Sharon Boyd

We currently have five published books! 

1. Customer Experience 2 (collaborative book with other authors)

2. Customer Experience 3 (collaborative book with other authors)

3. You're CX'y And We Know It - The MKL leadership Team

And a collaborative Leadership book - Fit For Purpose Leadership 7, where we have a chapter here too. Plenty to read over a cuppa!!! 


Link to purchase coming soon!

These can all be purchased through Amazon or direct through the team at one of our events.