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Consulting day rate

Half days are available


Training full day courses (up to 15 delegates)

Every course can be completely tailored


Training day full day courses (over 15 delegates)

Often we need a second trainer or more resources


Lunch and Learn (1 hour training sessions) 

Resilience, customer-centricity, leadership, teambuilding


One week of auditing (external customer view)

Auditing your website, premises, correspondence, contact channels, pricing models, social media, reviews, marketing


Coaching and Service Recovery Packages 

Available on request - dependent on level and volume


Keynote speaker slots

Up to 30 minute speaker slots



Exec level mentoring per hour (Career development, CX strategy and approach)


Tailored packages and projects can be costed after scoping, on a project basis.

Travel and expenses to be agreed upfront and are additional to the day rate

Prices exclusive of VAT